An outbound phone dialer is a kind of telephony software that automatically calls through a list of phone numbers for a sales agent.
Power dialers are one specific kind of dialer that is particularly effective.
A sales representative who switches from dialing manually to using an outbound power dialer can expect a large increase in the volume of sales calls they can make in a business day.
Research has shown it is not uncommon for this increase to be as much as four times the previous call volume.
Some sales reps report that they are able to make three hundred to upwards of three hundred and fifty calls using a power dialer.
That is equivalent to doing eight hours worth of work in only two or three Outbound dialers work by loading a telephone number list of contacts or leads and then dialing them one at a time for the sales agent.
The agent receives a phone call, from the dialer.
When he or she answers the call, the dialer automatically patches through the phone call with the lead.
After the call the sales representative stays on the line, and the dialer automatically patches through another call.
This continues for as long as the agent stays on the line.
Power dialers call through this list one number at a time.
Other outbound dialers that call a group of leads simultaneously are called ratio or predictive dialers.
This allows these other dialers to call more leads, but only one of those calls can be routed through to the sales agent at a time.
If more than one lead answers during each round of calling those extra calls are dropped, cutting off the other contacts who answer their phones.
Additionally, it takes a moment for the outbound dialer to recognize when one of the many calls they are making is answered.
This small time is referred to as a telemarketer pause, and often annoys leads being contacted.
Power dialers eliminate both the problems of the telemarketer pause and dropped calls.
This makes the power dialer especially suited for complex sales processes, including B2B (business to business) sales.
Since B2B sales often involves speaking to secretaries before a decision maker, and since they also tend to be high stakes sales, it is especially important to give each contact a personalized and streamlined approach.
Other types of dialers just cannot do this.